Tag Archives: DVD X Player FAQ

How to deal with multiangle or seamless branching titles?

Feb 12th, 2010by dvdxplayer 1,851 views |Comments Off

All ifo parsing rippers (DVD Decrypter, SmartRipper, vStrip and cladDVD) can handle these titles properly.
Using DVD Decrypter’s ‘File Mode’, by default all angles are kept. This is what you want when creating another DVD and undesireable when you create a movie only copy. In the latter case, you need to enable ‘MultiAngle Processing’ to get rid of all but one angle.

How can I get the free trial version of the software?

Feb 07th, 2010by dvdxplayer 1,728 views |Comments Off

Download the software you want from our website and install it. When you perform the conversion, a registration request window will pop up. Please ignore it and directly click Later button, and then you get the trial version.

How to purchase your product and how long will I receive the license code after I complete the purchase?

Feb 07th, 2010by dvdxplayer 1,210 views |Comments Off

Find the product you need on our website. Click Buy Now button and finish your order – Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn’t get it for some reasons (for the details, please see below).
Note: Please provide valid Email address when you fill the order form. Please keep registration information of the software you received well for further use.

I entered the license code you sent to me, but the software said “Registration info is invalid”. Why?

Feb 05th, 2010by dvdxplayer 1,208 views |Comments Off

There are several possible reasons for the failed registration.
1. This is caused by entry error. You’d better copy and paste the license code to avoid a type mistake. And please don’t add any blank before or after the code.
2. License code is not only for the current version, but also for you to use it  for upgrade.
3. You mix up the Professional  and Standard version products. Please note that they are completely two different products and get different license code for each own.

How long will it take to get your supporting response?

Feb 04th, 2010by dvdxplayer 1,247 views |Comments Off

Generally, we’ll reply to you within 24 hours except for weekends or holidays due to the time difference. But in most cases you’ll get our response in a few hours or immediately.

Do I have to wait for the CD to begin using the software?

Feb 04th, 2010by dvdxplayer 1,261 views |Comments Off

You don’t have to wait for the CD. You order the downloadable version of the software at the same time you order the CD. You can download the software from our website to use it at once. Please use the registration information you get from the confirmation letter to register the full version of the software.

Why there is no subtitles when I am playing DVD X Player?

Feb 02nd, 2010by dvdxplayer 1,596 views |Comments Off

This is because that the Overlay driver of your VGA card has not been started normally and you cannot see subtitles. You can try the following method to correct the problem:

* 1. Install DirectX 9 or higher version;
* 2. Update your VGA card driver;

How to play the DVD folder on my hard drive?

Feb 02nd, 2010by dvdxplayer 1,530 views |Comments Off

Open DVD Player from Applications folder of your computer, select File -> Open DVD Media … then highlight the DVD folder and click Choose. Now, you can enjoy the movie on your computer.

About AAC

Jan 28th, 2010by dvdxplayer 1,817 views |Comments Off

Advanced Audio Coding, or AAC, is a MPEG (Motion Pictures Experts Group) audio standard first adopted as part of the MPEG-2 family of standards. Like its predecessor, MP3, AAC is a Lossy Compression format capable of delivering relatively high quality at relatively low bitrates. There are actually two AAC specifications. In addition to the MPEG-2 version of AAC, which was also referred to early on as NBC for Non Backwards Compatible, there’s a newer specification developed for MPEG-4. This version is normally found in the MP4 Container, either with or without accompanying video.

Is it secure to purchase DVD X Player online using my credit card?

Jan 28th, 2010by dvdxplayer 1,418 views |Comments Off

Yes. Your order will be transacted via encrypted webpage connection and secured process. The usage of the information you submit in the order form will be limited for the purpose of the transaction and possible future reference concerning the purchase.