Tag Archives: DVD X Player FAQ

Do I need to re-register after I reinstall the software?

Jan 26th, 2010by dvdxplayer 1,373 views |Comments Off

Yes, you need to re-register after you reinstall the software.

How do I know whether my program is the latest version? Or how do I upgrade my program?

Jan 26th, 2010by dvdxplayer 1,291 views |Comments Off

Generally, we will upgrade our products at regular intervals to improve our program’s performance or advance the functions. To know whether your program is the latest version or upgrade information, please pay close attention to our webpage or just contact us by support@dvd-x-player.com. Furthermore, we are planning to add the function of checking auto-upgrade to all the products in the near future.

How to enjoy my paid software on my another PC?

Jan 25th, 2010by dvdxplayer 1,283 views |Comments Off

Firstly, please uninstall the software from your old computer. And then download the version you purchased from our website at http://www.clonedvd.net/download.htm or use the CD you bought to install it on your new one. Use the registration information you got before to register the full version.

Can I use one serial number on my another PC?

Jan 25th, 2010by dvdxplayer 1,292 views |Comments Off

Our software is designed  that one serial number can only be used on one PC. Users need purchase  an extra serial number for another PC.

I purchased your program. But now I think I need the Backup CD, too. Is it possible that I buy your CD version now?

Jan 24th, 2010by dvdxplayer 1,067 views |Comments Off

We’re sorry that you are not available to purchase the Backup CD once your order is released. As developer, we only provide download version for our customers. The Backup CD of the program is provided by the payment platform. You only have the chance to buy the CD version when you are ordering the product.

What is your refund policy?

Jan 24th, 2010by dvdxplayer 936 views |Comments Off

We’re confident that our products can solve your problems. If you still have questions, please ask us for assistance by emailing to support@clonedvd.net. However, we will unconditionally hold the 30-day money back guarantee policy if the refund reason is rational.

I purchase the wrong product by mistake. Can I exchange it for the right one?

Jan 22nd, 2010by dvdxplayer 1,028 views |Comments Off

Yes, you can. In this case, please uninstall the wrong product first. Then email us with your order information of the wrong product and right product to support@dvd-x-player.com, we will exchange the right one for you, meanwhile refund your wrong one.

What if I lost the license code(serial number)?

Jan 22nd, 2010by dvdxplayer 1,371 views |Comments Off

If you lost your license code (serial number), please do not worry and feel free to contact us to request your original license. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc to support@dvd-x-player.com. We will send you the license code (serial number) within 1 working day after receiving your request email.

I didn’t receive the license code for several hours after my purchase. Why?

Jan 21st, 2010by dvdxplayer 1,084 views |Comments Off

The possible reasons might be:
1. Due to your email setting, the letter with license code went to Trash directly. Please check the folder there.
2. You provided invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.
Please let us know by writing to orders@regnow.com if you are under one of the last two situations.

What is Extended Download Service?

Jan 21st, 2010by dvdxplayer 1,254 views |Comments Off

Protect your purchase with Extended Download Service. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.